Communications policy

• Communications skills for a team leader or member is a pre-requisite for HSQE incident free, effective and efficient performance

• Before communicating verbally or in written:

    Take your time and stay cool
    understand the why, what, who, when, where and how of the message
    make sure all the right persons and depts are included in the recipients list
    consider background, time and mood of the recipients
  
  
  

• Documents speak louder than words and Words are listened louder than documents

    Choose the most effective means of communication, verbal or in written, preferably a combination
    Write, walk and talk
  
  

• Stand in public: the red face control

    be accurate, constructive, clear, dense, positive and polite
    avoid disclosing to your friend what your enemy should not know
    concentrate on your arguments, avoid direct reference to the owners of opposite arguments
    ensure readily available evidence
  
  

• Team Hierarchy

    Out-going communicating of any team member with outsiders is approved by the team manager
    In coming communication to any team member is shared with the team

•   Prior speaking or hitting the “send” button

    Think once more, review and ensure compliance with communication policy and process
  
  

• When communicating verbally

    Shouting is ineffective, it does not help to get the point across
    Talk calmly and clearly, the listener will understand better
    Last token first taken: end the phrase with the positive message
  
  

• When communicating in written

    Publish only accurate and cross checked information, with readily available evidence
    Instant messaging (WhatsApp, Viber, Messenger or equivalent) is an accepted, occasionally preferable, alternative to verbal communication, however is not accepted alternative to written communication
    When using instant messaging in Company workplace always ensure that your team members are also aware of the conversation
    Avoid violating the privacy of business partners, fellow seafarers and co-workers
    Avoid social media as a platform to harm, intimidate insult, threaten, defame or embarrass others